The first-fourth editions of this book authored by Marty Bloomberg were published under the title Introduction to public services for library technicians. The fifth-seventh editions authored by G. Edward Evans and others were published under the title Introduction to library public services.

Introduction -- Customer service -- Reference -- Instruction -- Document delivery -- Circulation -- Print collections -- Media collections -- E-resources -- Variations in programs and services -- Computer access -- Social media and library programs and services -- Legal aspects -- Ethical aspects -- Staffing -- Safety aspects -- Assessment -- Fiscal concerns -- Libraries as place.